The trend of outsourcing call center services and operations is on the rise. The strategy of outsourcing business needs at minimal required expenses is seeing the best of times. In a survey, it was revealed even now, when call center outsourcing is at its extreme cost drives the decisions of key potential leaders of an organization. 65.1 percent of the participants from various North American organizations were outsourcing because their call centers were providing quality solutions at affordable rates. In this survey 41.3 percent said that they are outsourcing because their in-house team was unable to handle the workflow. 27 percent cited the 24/7 contact base with customers as a reason for outsourcing. Another 27 percent were outsourcing to check if it could benefit them in any way.