Customer services have become an integral and inseparable part of any organization. Every company has shifted its focus to cater the needs and expectations of customer to ensure the smooth flow of its business. In this economically unstable times and high volatile competitive market, inbound call centers services of call center have been able to create mileposts because of this sudden inclination towards customer satisfaction. Many countries are now called as the call center outsourcing countries. However, among of them call centers in India have surpassed the expectation in terms of cost effectiveness, quality oriented services and skilled resources.